You Are In The Implementation Phase Of A Project And Your Customer Indicates They Need A Specific Change To Th

You are in the implementation phase of a project and your customer indicates they need a specific change to the project that changes the scope of the deliverables. How would you handle this request and why?

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2 Responses to “You Are In The Implementation Phase Of A Project And Your Customer Indicates They Need A Specific Change To Th”

1. H. F. Gabriel says:

   September 30, 2009 at 8:22 pm

   You refer to the Conditions of Contract and follow the clause which deals with the changes in scope.
2. Anonymous says:

   October 1, 2009 at 1:08 am

   You would refer the customer to the legal department, to have the change negotiated according to the terms of your agreement, which will contain verbiage describing how changes are to be handled at each stage in the project.
   If your company hired Dilbert’s boss, so that there is no written agreement, or the agreement does not adequately handle change orders, you do what Dilbert did.